Privacy & Cookie Policy

At Ducting Direct, safeguarding your privacy is a top priority. We diligently use the information we collect about you in compliance with applicable data protection laws (such as the Data Protection Act 1998). Our main objectives for collecting your information are twofold: to facilitate order processing and to deliver the highest quality service. We neither store credit card details nor share customer information with third parties. We guarantee that your details will remain confidential and will only be used for purposes related to your order or for sharing special offers and new product information. The information we collect may include, but is not limited to:

• Your name
• Address
• Phone number
• Email address
• How you discovered us
• Products you have purchased

We will not gather sensitive information without obtaining your explicit permission. We ensure that the information we maintain is accurate and current. You can verify the information we possess about you by contacting us via email. If any inaccuracies are found, we will promptly delete or amend the information. We securely store all personal information we hold. If you have any privacy concerns related to our website, please feel free to contact us through our Contact Us form.

Payment Processing

Credit or debit card payments for products and services offered by Ducting Direct are processed using the Stripe payment gateway. When Stripe processes your payment, your credit or debit card details are secured through an encrypted link. We only retain your contact information for delivery and returns purposes. Stripe uses your personal information to complete your payment and issue any refunds owed. Stripe employs industry-standard encryption technology. For more details about Stripe’s security measures, please visit their website.

Understanding Cookies

Cookies are small text files containing a modest amount of information, including a unique identifier, which are downloaded to your device when you visit a website, provided your browser preferences permit. Cookies are subsequently accessed by the originating website during each subsequent visit. They enable a website to recognise a user’s device.

Cookies in Use

We use cookies to facilitate the services you request and to help us provide a more efficient website for our users.

When you visit our websites, we do not use cookies to store personally identifiable information. Details on the cookies used are provided below.

Although we recommend accepting the cookies we serve, you can restrict or block cookies from our or any other website through your browser settings. For more information, please consult the “How to Manage and Delete Cookies” section.

Google Analytics

We employ Google Analytics cookies to gather data about your visit to our site, which enables us to better understand the usage and popularity of our services and assess the functionality of our website. If you prefer not to participate in this service, you can opt out of Google Analytics by installing a browser add-on, available at http://tools.google.com/dlpage/gaoptout. Alternatively, you can delete or restrict the cookies as you would for any other cookie – see “How to Manage and Delete Cookies” for more information.

How to Manage and Delete Cookies

You can control cookie usage through your browser settings. The help function in your preferred browser should provide the necessary information. Some browsers offer useful cookie guides.