Terms and Conditions

General

The following terms and conditions apply exclusively to all sales or provisions of products and services by us to you, unless explicitly agreed upon in writing by all involved parties. No other terms or conditions will be considered valid.

By providing your order number, you acknowledge the existence of a contractual agreement among all parties. The contract obligating you to purchase the products and services is established upon our acceptance of your order in any form. This constitutes an offer to acquire products and services, with the order number serving as confirmation.

We strive to deliver your products in a single shipment; however, if necessary, we may dispatch your items in separate shipments.

Ownership of the ordered products will be transferred to you once we have received full payment for the product.

Any equipment or machinery provided by us will remain the property of Ducting Direct Ltd until the full amount, including VAT, is paid, and cleared by our bank.

We cannot guarantee the availability of all items at the time of ordering; the current stock status is an estimate. In case an item is out of stock, we will work to fulfil your order as soon as possible.

If payment is overdue in whole or in part, or if any actions or proceedings involving your insolvency begin, we have the right to immediate return of the equipment and products mentioned in all contracts between you and us. You grant us permission to recover possession of goods equal to your total debt and to enter your premises through our employees or representatives for that purpose.

Until you become the owner of the equipment or machinery, you are responsible for maintaining them in good condition.

Additional Costs

If we incur extra costs due to work suspension based on your instructions or lack thereof, interruptions, delays, overtime, unusual hours, errors, or work for which we are not accountable, a fair amount reflecting these additional costs, as well as the costs of retaining personnel on-site, will be added to the contract price and paid accordingly.

Performance

We bear no liability for failing to achieve any performance figures we have quoted unless we have explicitly guaranteed them, subject to any tolerances specified or agreed upon by us, as a predetermined sum for liquidated damages.

Unpaid invoices by the due date will be subject to a 10% surcharge of the total invoice value per day until full payment is received.

A separate invoice will be issued for any outstanding surcharge amounts.